We Ship Globally!
It usually takes 1 week to prepare order, after order is prepared, we ship next Monday by EMS/DHL. It take around 4 – 6 business days to arrive to the provided address. The only exception would be if temperatures are too extreme to safely ship the animals or plants out. The handling time for a UPS or EMS order is variable based on outside temperatures, postal holidays, and the size of the order. (We reserve the right to hold an order in extreme weather if we deem it is unsuitable to ship for the safety of the animals)
We highly encourage customers to be present to receive the package upon delivery if at all possible for the safety of our animals and plants.
1. Animal products:
1.1 If you choose EMS for transportation and the death occurs during the transportation, the store will return the value of the dead animals. ( Not including freightage. ) or you can opt for redeliver.
1.2 We do not compensate under the following circumstances:
A: You cannot sign for the receipt of the first delivery, and the animal will not be compensated for the death caused by the excessive stay time.
B: You are unable to provide a clear digital picture of the plants or animals in question.
We use heat packs to help keep the animals warm. We guarantee that our products are of the best quality available. All items are packed according to the item and the length of their shipment as quoted by the carrier.
2. Plant products:
2.1 This type of goods does not support exchange or return